Total Quality Handbook by David L Goetsch

Total Quality Handbook by David L Goetsch

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Summary

This resource can be used both in college classrooms and in business and industry. Major topics covered include: strategic planning, quality culture, customer satisfaction, empowerment of employees, leadership, team building, training, quality tools, problem solving and decision making.

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Total Quality Handbook by David L Goetsch

A supplemental text for business, management, engineering, and other courses that introduce TQM at a level below that of a dedicated TQM course. A slimmed-down version of the Goetsch and Davis Quality Management text, this volume serves as a self-training and how-to handbook for prospective managers, supervisors, engineers and others who are interested in applying the total quality philosophy for continual improvement of their organizations, products and services. It covers the full scope and range of the subject--from its origin and history through practical application of its philosophy and tools. It provides easily-followed step-by-step plans for even the most complex methodologies.
SKU Unavailable
ISBN 13 9780130272621
ISBN 10 0130272620
Title Total Quality Handbook
Author David L Goetsch
Condition Unavailable
Binding Type Paperback
Publisher Pearson Education (US)
Year published 2001-02-05
Number of pages 278
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.