Tricky Business Letters by Gordon Wainwright
This text aims to provide readers with practical solutions for a variety of tricky letters that they need to write everyday in business situations. For example, how to deal with angry customers, what to say if a subcontractor's work is not up to standard, asking the Inland Revenue for more time to pay, how to deal with complaints from staff, how to ask your bank manager for a larger overdraft, what to say to the press if they publish a misleading report, and more. explanations about each letter. It is designed for all managers who need to respond to a variety of difficult situations in writing.
Gordon Wainwright, BA, BEd, is a specialist in communication studies, whose books include Business Writing in a Week and Tricky Business Letters. As a consultant in human resouce development he conducts regular seminars for local and central governments departments and a number of multinational companies on subjects which include the use of body language in business meetings and negotiations and other professional contexts.
| SKU | Unavailable |
| ISBN 13 | 9780273601623 |
| ISBN 10 | 0273601628 |
| Title | Tricky Business Letters |
| Author | Gordon Wainwright |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Pearson Education Limited |
| Year published | 1993-05-06 |
| Number of pages | 192 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |