The Two Pound Tram by William Newton

The Two Pound Tram by William Newton

Evaluations of libraries and the services they perform are seen as important tools for library managers and stakeholders. However, too many library evaluations simply focus on the routine process of gathering inputs and outputs within the context of traditional service measurements. Unfortunately, very few libraries actively pair these internal evaluations along with customer satisfaction outcomes to form a management tool that can drive service improvements across the library as a whole.

In this book, Matthews describes the wide array of existing tools that can be used to evaluate any library service, and introduces the reader to newer tools designed to measure customer and patron outcomes. He outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics--how well patrons feel they are served, and how satisfied they are with the library branch. The result of this strategy is the ability to form a truer picture of the value of the library to its stakeholders and its patrons.

'Rather like Daisy Ashford's The Young Visiters this is a charming, miniature oddity, just right for a Christmas stocking' Sunday Telegraph 'Very occasionally one comes across a book which, in its unexpected delights, inspires one to leap about wild with praise, and rush out to buy copies for friendsThis first work by William Newton will surely have this effect Their adventures with the tram are both touching and extraordinary Newton is a wonderful find, it's my book of the year and I shall give it to everyone for Christmas' Spectator 'I predict that this book will become something of a cult it goes on haunting the reader's imagination long after he has put the book down I loved it' Country Life 'The Two Pound Tram is a necklace of miracles, each more beautiful and unbelievable than the last. That it may be author William Newton's memoir may be the most dazzling miracle of all' Los Angeles Times

William Newton is a retired doctor who lives in Oxfordshire. This is his first book.

SKU	Unavailable
ISBN 13	9780747573333
ISBN 10	0747573336
Title	The Two Pound Tram
Author	William Newton
Condition	Unavailable
Binding Type	Paperback
Publisher	Bloomsbury Publishing PLC
Year published	2004-11-01
Number of pages	192
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note	Unavailable