Ultimate Customer Experience by Scott Mckain

Ultimate Customer Experience by Scott Mckain

In>The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today's changing workplace.

When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember?

I've received great service from companies that I know didn't give a damn about my business. You have, too, I'll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization's inferior approach and lack of values.

There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with--and try to learn how--business has been changed forever, the level at which we connect with customers has never been more important.

The five steps to creating an Ultimate Customer Experience are:

1. Don't Make It Right . . . GET It Right

2. Make a Great Impression>

3. Serve with Empathy>

4. Connect with Emotion>

5. Take Personal Responsibility>

If your company gave you this book, it means they are committed to improving the experiences you create for customers and colleagues. No organization invests in an activity--or asks their employees to invest in an activity--in which they had little interest. Your company believes that you are its most important asset

If you are investing your own resources reading this book, that means you're taking the most important step any of us can ever take--a step toward personal growth. You wouldn't read this book if all you want to do is tread water and remain the same.

You must take personal responsibility for how you engage your customers--let me show you how.

Scott McKain is the country s leading expert on business and professional distinction. He is Chairman of McKain Performance Group, a company he founded in 1981 to teach the principles of the Ultimate Customer Experience(r). He is also the cofounder and principal of The Value Added Institute, a think-tank that examines the role of the customer experience in creating significant advances in the level of client loyalty. He has been honored with induction into the Professional Speakers Hall of Fame, and is a member of the Speakers Roundtable, an elite group of twenty business speakers considered by many to be among the best in the world. He has served on the board of numerous corporations and associations, including the National Safety Council.
Scott has appeared on platforms in all fifty states of the U.S. and nineteen additional countries for distinctive organizations such as BMW, Juniper Networks, GE, Merrill Lynch, Nationwide, Cisco, CoBank, HTC, US Trust, and literally hundreds more. He also has made multiple appearances on FOX News Channel and other major media outlets as an expert commentator. Recently, GenJuice named him one of Top 25 Tweeple Young Influencers Should Follow, and Social Media Marketing Magazine recognized him as one of the fifty most influential marketing authors on Twitter. Scott and his wife, Tammy, reside in Las Vegas, Nevada and Indianapolis, Indiana.

SKU	Unavailable
ISBN 13	9781637632123
ISBN 10	1637632126
Title	Ultimate Customer Experience
Author	Scott Mckain
Condition	Unavailable
Binding Type	Hardback
Publisher	Forefront Books
Year published	2023-06-20
Number of pages	160
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note	Unavailable