What is Six Sigma Process Management? by Rowland Hayler

What is Six Sigma Process Management? by Rowland Hayler

Six Sigma Process Management is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. This book demystifies the methodology, providing a description of its concepts and helps determine which improvement efforts positively impact customers, employees, and shareholders.

Rowland Hayler is the Director of International Operations for Pivotal Resources Inc., a global Lean and Six Sigma consulting and training company. He has worked with a diverse range of clients around the world on organizational improvement.

Michael Nichols is the Director of Six Sigma Design and a Senior Master Black Belt within the Global Reengineering/Six Sigma group of American Express. He is also the principal associate of Nichols Quality Associates.

For any additional information on Six Sigma Process Management, the authors can be contacted at info@sspm-ideas.com.

SKU	Unavailable
ISBN 13	9780071453417
ISBN 10	0071453415
Title	What is Six Sigma Process Management?
Author	Rowland Hayler
Condition	Unavailable
Binding Type	Paperback
Publisher	McGraw-Hill Education - Europe
Year published	2005-07-16
Number of pages	98
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.