Why We Believe What We Believe by Andrew Newberg M D

Why We Believe What We Believe by Andrew Newberg M D

In today's competitive health care marketplace, providers, corporate and public purchasers, and health care executives are focusing their attention on quality, value, and accountability. At the same time, employers and state Medicaid programs are demanding providers and insurers to produce accurate accounts of their services. These conditions speak loudly to the growing need for consumer-oriented measurement tools and report cards.

In Grading Health Care, editors Pamela P. Hanes and Merwyn R. Greenlick provide health care practitioners, administrators, and policymakers the information and guidance they need to create consumer scorecards that can reliably measure customer satisfaction. Written by pioneers in the field, the book examines Oregon Consumer Scorecard Consortium's successful efforts to develop the first health care plan scorecard program. Hanes and Greenlick share the lessons learned from the consortium's efforts to create dependable methods for measuring consumer satisfaction and guiding consumers to make informed choices among health plans. Grounded in both theory and practice, this book offers valuable resources that practitioners can use:
- A discussion of the dimensions of health care delivery that consumers want most
- A timely introduction to the science of developing consumer satisfaction surveys and quality performance measurements
- Much-needed information on how to manage various stakeholders? interests, from state bureaucrats to consumer groups
- A thoughtful and realistic analysis of both the promise and the limitations of consumers scorecards
Grading Health Care provides a dependable resource and toolkit that can help health care professionals answer the critical question: How well is our health care plan serving the needs of our customers?

Andrew Newberg, M.D., is the director of the Center for Spirituality and the Mind at the University of Pennsylvania. He is one of the founders of the new interdisciplinary field called neurotheology. He is an associate professor in the department of radiology, with secondary appointments in the departments of psychiatry and religious studies, at the University of Pennsylvania. His work has been featured on Good Morning America, Nightline, Discovery Channel, BBC, NPR, and National Geographic Television. He is the co-author of Why God Won't Go Away, Born to Believe, and The Mystical Mind.
Mark Robert Waldman is an associate fellow at the Center for Spirituality and the Mind at the University of Pennsylvania. He is a therapist, the author or co-author of ten books, including Born to Believe (with Andrew Newberg), and was the founding editor of Transpersonal Review. He lectures throughout the country on neuroscience, religion, and spirituality and conducts research with numerous religious and secular groups. His work has been featured in dozens of newspapers and magazines and on syndicated radio programs.

SKU	Unavailable
ISBN 13	9780743274975
ISBN 10	0743274970
Title	Why We Believe What We Believe
Author	Andrew Newberg M D
Condition	Unavailable
Publisher	Simon & Schuster
Year published	2006-09-01
Number of pages	256
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.