Working the Phones by Jamie Woodcock

Working the Phones by Jamie Woodcock

A Marxist investigation into the forms of resistance occurring in the UK call centre today

'A sharp reminder of the difficulties faced by call-centre workers'

-- Financial Times

'Jamie Woodcock shows us what call centres can tell us about bleakness and resistance in the modern workplace'

-- VICE

'Jamie Woodcock's brilliant insider account of life in a British call-centre reveals the dirty realities of digital capitalism.. a book that is sure to become a classic'

-- Peter Fleming, author of The Mythology of Work (Pluto, 2015)

'In this urgent and incisive study, Woodcock identifies the imposing challenges to organising against exploitation in conditions of atomised precarity, while also giving us precious glimpses of what a counter-offensive against capital might look like. A masterful lesson in how sociology can serve both to interpret and change a world of labour under the pall of austerity'

-- Alberto Toscano, Reader in Critical Theory, Department of Sociology, Goldsmiths, University of London

'Woodcock knows not only his theory but his subject inside out. There's casualisation, cruelty and regimentation, but also subversion, and his focus on employee resistance offers a flicker of hope'

-- Times Higher Education

'Everyone should read Jamie Woodcock's book'

-- Manchester Review of Books

'A theoretically sophisticated and empiracally rich account of what it is like to work in a call centre'

-- Red Pepper

Jamie Woodcock completed his PhD at Goldsmiths, University of London. He is the author of Working the Phones (Pluto, 2016). He is currently a fellow at LSE. His research interests include: digital labour, technology, management, critical theory, and the sociology of work.

SKU	Unavailable
ISBN 13	9780745399065
ISBN 10	0745399061
Title	Working the Phones
Author	Jamie Woodcock
Series	Wildcat
Condition	Unavailable
Binding Type	Paperback
Publisher	Pluto Press
Year published	2016-11-20
Number of pages	208
Prizes	Winner of Labor History Best Book prize 2016 (United States), Short-listed for BBC Radio 4 Thinking Allowed Award for Ethnography 2017 (UK)
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.