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Managing in the Service Economy By James L. Heskett

Managing in the Service Economy

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Managing in the Service Economy Summary


Managing in the Service Economy by James L. Heskett

A four-point blueprint--the "strategic service vision"--for service managers, which offers the trend-setting management strategies that have given leading service companies a clear competitive advantage.

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Additional information

GOR008850463
Managing in the Service Economy by James L. Heskett
James L. Heskett
Used - Very Good
Hardback
Harvard Business Review Press
1986-05-01
211
0875841309
9780875841304
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.