Foreword; Introduction: the promise and perils of new technology, Drew Dawson, Chris Bearman, Anjum Naweed and Gareth Hughes; Key technology-related human factors issues, Chris Bearman; Resistance to technology, Janette Rose and Chris Bearman; Effective user feedback: the practical value of mock-ups, Gareth Hughes, Airdrie Long, Anne Maddock and Chris Bearman; Qualitative research rules: using qualitative and ethnographic methods to access the human dimensions of technology, Kirrilly Thompson; Future enquiry: a participatory ergonomics approach to evaluating new technology, Verna Blewitt and Andrea Shaw; Using task analysis to inform the development and evaluation of new technologies, Janette Rose, Chris Bearman and Anjum Naweed; Evaluating your train simulator part I: the physical environment, Anjum Naweed, Ganesh Balakrishnan and Jillian Dorrian; Evaluating your train simulator part II: the task environment, Jillian Dorrian and Anjum Naweed; Applying the theories and measures of situation awareness to the rail industry, Janette Rose, Chris Bearman and Anne Maddock; Index.