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Using the book effectively; understanding the public sector: the public sector environment; what has changed in the public sector; competition and the contract culture; the competent manager in the public sector: resource management; staffing issues; resource management; finance issues; resource management; systems issues; resource management; customer issues; broader issues and the public sector: the strategic perspective; performance criteria and the Citizens Charter; comparisons and lessons from; bringing it all together: the future implications for public sector managers. Appendix A - action planning. Appendix B - guidance notes on management portfolio preparation. Appendix C - annotated bibliography.