Chapter 1 - Public Relations in the Digital Age
Introduction: Platformising the Public Relations Profession
Disarticulating PR Skills
Stubbornness of Legacy Discourses
Public Relations as Professional Discourse
Different Cultures and Working Lives
Feminisation
PR in Societal Discourses
PR as Attractive, Creative Career
PR's Critical Moment
It is the People Who Dance...
PR's Professional Discourses: Theory and Method
Author's Warrant
How the Book is Organised
Chapter 2 - Public Relations' Professional Boundary Work
Introduction
PR's Discursive Boundaries
Expansionary Discourses
Protectionist Discourses
Hybridising Discourses
Analysing PR's Field-level Discourses
Working with Field-Level Textual Data
Genres Generated by Professions
Genres Generated about Professions
Genres Generated Adjacent to Professions
Discourse Limitations
Conclusion
Chapter 3 - Be Digital
PR's Digital 'Technophobia'
Hybridising Roles and Digital Capital
Recruitment Ads as Discursive Texts
Expansionary Language of Content Production
Hybridising: Data-driven Roles
Protecting Traditional PR Skills
Content Production - Platforms' Knowledge Apparatus
Conclusion: Small World Relationships vs Big Data Personas
Chapter 4 - Be Creative
Who Owns Creativity?
Client-driven Creative Processes
Defining PR Creativity
Technocapitalism and Commodified Creativity
Platform Tools and Beta-creativity
Edelman Corporate Insights: Positioning 'Earned Creative' as PR Specialism
Protecting PR as a Stand-alone Discipline
Expanding into Advertising's Creative Territory
Hybridising PR and Data
Conclusion: Blurring Creative Boundaries
Chapter 5 - Be Included
Introduction: Diversity Avalanche
Diversity and Racial Capitalism
Protecting Professional Habitus of Whiteness
Diversity: Driving Global Expansion
Creative Hybridisation through Diversity
CIPR Webinar and
Race in PR Report
Diversity Dividend: PR's Unwanted Morality Tale
Black Bodies, White Spaces: When Black Professionals are 'Disappeared'
White Ignorance: Communicators Refuse to 'Boundary Span'
Enforced Silences: Don't Talk about Racism
Conclusion: Digital Platforms and Racial Capitalism
Chapter 6 - Be Social
PR in an Era of Hypervisibility
PR in Financial Markets
Monsters as Boundary Phenomena
Corporate Communicators and Journalists: Professional Imperatives
Monstrous Discourses: Goldman Sachs' PR
Goldman Sachs in the News
Journalism vs PR Discourses
Financial Journalists Protect their Expert 'Borders' from Alt Media
Communication Chiefs Defend PR's Professional Borders
Goldman's PR Chief Mounts Defence by Proxy
Conclusion: Hypervisibility, Sociality and Professional Monsters
Chapter 7 - Be Posthuman
Introduction
Digital Humans, Digital Employees
Understanding AI
AI in Everyday PR
Professionalism, AI and the Posthuman PR Practitioner
Cheerleading 'Digital Employees'
'Digital Employees' Expand into the Service Economy
Hybridised PR under Martech Control?
PR-AI Client Relations: The Everyman that's Always On
What if the Client Were an Algorithm?
Conclusion: Whither the PR Strategist?
Chapter 8 - Conclusion
PR and the Digital: Field-level Discourses
The PR Profession: Boundary-work with Advertising and Marketing
Closing the Production-Consumption Gap: New Platformised Professions
The PR Professional: Individual Boundary Struggles
Reconfiguring PR knowledge in the Digital Age
Upstream: Big Data Ownership, Management and Strategy
Midstream: Evolving Roles and Influence
Downstream: Battle for Content Production
Platforms: Disarticulating Professional Work
PR Futures
Client vs Platform Imperatives
PR Problems, Solutions and Agency
PR: Representing the Digital Commons?
