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First-line Management By Diana Bedward

First-line Management
by Diana Bedward

In Stock
£4.49
A text for students and managers studying for management qualifications that is aimed at the lynchpin role of the first-line manager. It focuses on a wide range of topics including: managing services and products; recruitment, training and development; and budgets and accounts.
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First-line Management Summary


First-line Management: A Practical Approach by Diana Bedward

A broad-based text for students and managers studying for management qualifications. It is aimed at the lynchpin role of the first-line manager, this being recognized as the key position between the direction the organization is going in, and the employees at operational level who have to deliver or produce services and products. The book considers: managing services and products; recruitment, training and development; budgets and accounts; and customer relationships to the more established repertoire of management styles, organizational behaviour and communications.

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First-line Management Reviews


"This book brings together an excellent range of topics, presented in a clear and forthright manner. Each chapter has good depth to the topic, presented in an extremely readable format - very 'user' friendly.

... this 'financial' chapter is one of the clearest this reviewer has read for some time and the author(s) are to be congratulated on their efforts.

...this makes the book a 'must-buy' for discerning readers." Maurice Westcott, MInstAM (Chief Examiner)

Table of Contents


Manager's responsibilities; organization's and the manager's role; services and products; customer relationships; interpersonal communication; employee recruitment and development; budgets and accounts; handling information.

Additional information

GOR003619224
First-line Management: A Practical Approach by Diana Bedward
Diana Bedward
Used - Very Good
Paperback
Taylor & Francis Ltd
1997-05-05
320
0750627999
9780750627993
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.