Name: How To Write Usable User Documentation, 2nd Edition By Edmond H. Weiss
SKU: 9780897746397
Price: 10.00 GBP
Availability: InStock

How To Write Usable User Documentation, 2nd Edition Summary

How To Write Usable User Documentation, 2nd Edition by Edmond H. Weiss

This popular handbook presents a step-by-step method for clearly explaining a product, system, or procedure. The easy-to-follow text--packed with examples and illustrations--explains the unique demands of this form of writing and shows how to set up the best user model. The book covers developing a modular outline and storyboard, generating the draft, revising, developing a formal usability test, and supporting and updating user documentation. Also included are a glossary of terms, a listing of books and periodicals for additional information, and an index.

How To Write Usable User Documentation, 2nd Edition Reviews

A readable, thought-provoking volume. - Library Quarterly
Weiss leads technical writers and documentors through the process of clearly explaining a product, system or procedure. - Sci-Tech Book News
There may be guidance that pre-dates Weiss' book, but for me this represents the beginnings of user-friendly documentation. Anyone who has struggled through a manufacturer's manuals....needs to know that there is a better way to serve the customer. . . . Effective documentation must factor in motivation. . . . Wiess shows us how. . . . The other problem with conventional documentation, is its internal organization. Instead of self-contained answers, one is forced to leaf from one partial explanation to the next. . . . Weiss gets directly to the point. His answer is modularization. Each section must be short, focused, self-contained, and conceptually autonomous. It must be able to stand on its own, so that if the reader stops right there (wherever that is), he can resume reading without loss at a later point. YES! - HTML Author

About Edmond H. Weiss

Edmond H. Weiss, PhD, is associate professor of communications for the Graduate School of Business Administration, Fordham University, New York, and an independent consultant and lecturer on technical writing, management communication, and documentation. A fellow for the Society of Technical Communication, he is the author of 100 Writing Remedies: Practical Exercises for Technical Writing, The Writing System for Engineers and Scientists, and How to Write Usable User Documentation (originally titled How to Write a Usable User Manual). The latter is among the most frequently cited and discussed works on user documentation.

Part 1 Toward a science of user documentation: terms - users and user documentation; needs - how user documentation fails or succeeds; usability - documentation as a system. Part 2 A structure approach to user documentation: cultures - how documentation gets written; developing documents - a structured approach; analysis - defining what publications are needed; developing a modular outline; developing a storyboard; assembly - generating the draft; editing - revising for readability and clarity; testing - developing a formal usability test; maintenance - supporting and updating user documentation. Part 3 Online documentation and internal support: user documentation without books; strategies for online documentation; afterword - into the next century.

Additional information

Sku

GOR005141267

ISBN 13

9780897746397

ISBN 10

0897746392

Title

How To Write Usable User Documentation, 2nd Edition by Edmond H. Weiss

Author

Edmond H. Weiss

Condition

Used - Very Good

Binding type

Paperback

Publisher

Bloomsbury Publishing Plc

Year published

19910626

Number of pages

280

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

How To Write Usable User Documentation, 2nd Edition Edmond H. Weiss

How To Write Usable User Documentation, 2nd Edition by Edmond H. Weiss

Summary

How To Write Usable User Documentation, 2nd Edition Summary

How To Write Usable User Documentation, 2nd Edition by Edmond H. Weiss

How To Write Usable User Documentation, 2nd Edition Reviews

About Edmond H. Weiss

Table of Contents

Additional information

Customer Reviews - How To Write Usable User Documentation, 2nd Edition