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Managing Knowledge Workers By F. Horibe

Managing Knowledge Workers
by F. Horibe

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Many businesses have more of their assets and value tied up in the knowledge and experience of their workers than they do in physical assets or products. This book provides management strategies for engaging and motivating knowledge workers both intellectually and emotionally.
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Managing Knowledge Workers Summary

Managing Knowledge Workers: New Skills and Attitudes to Unlock the Intellectual Capital in Your Organization by F. Horibe

An indispensable guide to the new techniques for managing knowledge workers They are the idea people, whose brain power and experience have become more valuable to their companies than physical assets or products (think Microsoft). Today's knowledge workers are so in demand, especially in the high-tech sector, that many command large salaries and will job-hop at the drop of a hat. This hands-on guide gives managers practical, doable strategies for motivating and keeping knowledge workers without breaking the bank or sacrificing productivity and quality. It goes beyond the quick-fix of throwing money at the problem and offers realistic solutions for effectively managing the human side of intellectual capital. Features case studies, anecdotes, and examples of companies using the new managing techniques, including IBM, Deloitte & Touche, and Transport Canada

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About F. Horibe

Frances Horibe is President of VisionArts, Inc., a firm that specializes in assisting organizations with the human and organizational sides of investing in Intellectual Capital, and in managing the radical change that results. She speaks to and consults with a wide variety of clients, in both the public and private sectors. Other positions include Director-General, Strategic Planning

Table of Contents

Preface: The New Demands. Acknowledgements. Chapter 1: Intellectual Capital: What is it and Why Do You Care? SECTION ONE: THE HUMAN SIDE OF HUMAN CAPITAL. Chapter 2: Encouraging New Knowledge. Chapter 3: Pushing Down Complexity. Chapter 4: Tapping Knowledge Throughout the Corporation: Consultation. Chapter 5: Tapping Knowledge Throughout the Corporation: Involvement. Chapter 6: Managing Knowledge You Don't Understand. Chapter 7: Encouraging People to Learn. SECTION TWO: THE HUMAN SIDE OF STRUCTURAL CAPITAL. Chapter 8: Freeing the Flow of Information. Chapter 9: The Free Movement of People and Knowledge. Chapter 10: Sharing and Learning. Chapter 11: Teamness. Chapter 12: Rewarding Knowledge. Chapter 13: Being Willing to Change. SECTION THREE: THE HUMAN SIDE OF CUSTOMER CAPITAL. Chapter 14: Customer Loyalty is Employee Loyalty. Chapter 15: Assessing Employee Loyalty. Conclusion: The End of the Beginning. Index.

Additional information

Managing Knowledge Workers: New Skills and Attitudes to Unlock the Intellectual Capital in Your Organization by F. Horibe
F. Horibe
Used - Very Good
John Wiley and Sons Ltd
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.