'Gault et al have grasped the nettle of the impact of burnout, desensitisation, Francis and Winterbourne View on healthcare and offer a comprehensive toolkit of skills to breathe the fresh air of compassionate communication back into practice. I heartily recommend this text to all healthcare students and seasoned professionals alike.'
-- Karen Green
'Finally we have a book which comprehensively supports nursing students in gaining a sophisticated understanding of communication in healthcare. This book enables nurses to truly make a difference to the lives of healthcare users and will impact positively on lifelong professional working.'
-- Jacinta Kelly
'This book is a comprehensive, evidence-based, handbook for modern healthcare practitioners. Its practical approach ensures key skills are addressed. Informed by shared experiences of healthcare practice and authors' expertise, the reader is provided with an essential toolkit for developing a holistic, reflective, sensitive, value based approach to communicating in health care.'
-- Fiona Timmins
'This is an excellent guide for students which demonstrates the important role of communication in delivering compassionate, dignified and respectful care. It will support the student to develop from novice communicator to leaders in care.'
-- Gayle Garland
'This book is an important resource for all those involved in the teaching of communication skills. Its approach incorporating theory along with exercises and nurse practice exemplars grabs the attention of nurses and teachers with a desire to want to learn more about how to be an effective compassionate communicator.'
-- Bridie McCarthy
'An admirably broad view of communication in health and social care linked to theory and topic areas such as long-term conditions, mental health and challenges such as dementia and learning disability. An accessible text relevant to a wide range of health, social and educative professionals.'
-- Deborah Lewis
