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The Interpersonal Communication Book Joseph A. Devito

The Interpersonal Communication Book By Joseph A. Devito

The Interpersonal Communication Book by Joseph A. Devito


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Summary

Includes topics such as cultural diversity, ethics, interpersonal communication in the workplace, and the workings of new and emerging technology. "Speaking Interpersonal-E" explores the many different facets of computer-mediated communication.

The Interpersonal Communication Book Summary

The Interpersonal Communication Book: International Edition by Joseph A. Devito

The Interpersonal Communication Book provides a highly interactive presentation of the theory, research, and skills of interpersonal communication, with strong, integrated discussions of diversity, ethics, workplace issues, and technology.

This top-selling book has been recognized for its ability to guide readers to improve a wide range of interpersonal skills and to apply these to personal, social, and workplace relationships. Superior coverage of cultural diversity, ethics, interpersonal communication in the workplace, and the workings and effects of technology make The Interpersonal Communication Book the best choice for preparing to communicate successfully in today's world.

Table of Contents

I. INTERPERSONAL COMMUNICATION PRELIMINARIES

1. Universals of Interpersonal Communication

The Importance of Interpersonal Communication

The Nature of Interpersonal Communication

Characteristics of Interpersonal Communication

Forms of Interpersonal

Communication

Purposes of Interpersonal Communication

Elements of Interpersonal Communication

Source-Receiver

Encoding-Decoding

Messages

Channel

Noise

Context

Ethics

Competence

Axioms of Interpersonal Communication

Interpersonal Communication Is a Transactional Process

Interpersonal Communication

Is Ambiguous

Interpersonal Relationships May Be Symmetrical or Complementary

Interpersonal Communication Refers to Content and Relationship

Interpersonal

Communication Is a Series of Punctuated Events

Interpersonal Communication Is

Inevitable, Irreversible, and Unrepeatable

Reviewing

Applying

Experiencing

2. Culture in Interpersonal Communication

Culture and Interpersonal Communication

The Nature of Culture

The Relevance of Culture

The Aim of a Cultural

Perspective

How Cultures Differ

Power Distances

Masculine and Feminine Cultures

Individual and Collective

Orientation

High- and Low-Context Cultures

Intercultural Communication

A Model of Intercultural Communication

Principles for Improving Intercultural

Communication

Reviewing

Applying

Experiencing

3. The Self in Interpersonal Communication

Dimensions of the Self

Self-Concept

Self-Awareness

Self-Esteem

Self-Disclosure

Influences on Self-Disclosure

Rewards of Self-Disclosure

Dangers of Self-

Disclosure: Risks Ahead

Guidelines for Self-Disclosure

Communication Apprehension

The Nature of Communication Apprehension

Theories of Communication

Apprehension Management

Reviewing

Applying

Experiencing

4. Perception in Interpersonal Communication

Stages of Perception

Stage One: Stimulation

Stage Two: Organization

Stage Three: Interpretation-

Evaluation

Stage Four: Memory

Stage Five: Recall

Implications of the Model of Perception

Perceptual Processes

Self-Fulfilling Prophecy

Implicit Personality Theory

Perceptual

Accentuation

Primacy-Recency

Consistency

Attribution

Increasing Accuracy in Interpersonal Perception

Analyze Perceptions

Check Perceptions

Reduce Uncertainty

Increase Cultural Sensitivity

Reviewing

Applying

Experiencing

5. Listening in Interpersonal Communication

Stages of Listening

Stage One: Receiving

Stage Two: Understanding

Stage Three:

Remembering

Stage Four: Evaluating

Stage Five: Responding

Implications of the Model of Listening

Styles of Effective Listening

Empathic and Objective Listening

Nonjudgmental and Critical Listening

Surface and Depth Listening

Active and Inactive Listening

Culture, Gender, and Listening

Culture and Listening

Gender and Listening

Reviewing

Applying

Experiencing

II. MESSAGES: VERBAL AND NONVERBAL

6. Universals of Verbal and Nonverbal Messages

The Interaction of Verbal and Nonverbal Messages

Meaning Principles

Meanings Are in People

Meanings Are More than Words and Gestures

Meanings Are Unique

Meanings Are Context-Based

Message Principles

Messages Are Packaged

Messages Are Rule-Governed

Messages Vary in Abstraction

Messages Vary in Politeness

Messages Vary in Inclusion

Messages Vary in Directness

Messages Vary in Assertiveness

Reviewing

Applying

Experiencing

7. Verbal Messages

Language Symbolizes Reality

Intensional Orientation

Allness

Language Expresses Both Facts and Inferences

Language Expresses Both Denotation and Connotation

Language Can Criticize and Praise

Language Can Obscure Distinctions

Indiscrimination

Polarization

Static Evaluation

Language Can Confirm and Disconfirm

Talking with the Grief Stricken

Sexism

Heterosexism

Racism

Ageism

Sexist, Heterosexist, Racist, and Ageist Listening

Reviewing

Applying

Experiencing

8. Nonverbal Messages

Nonverbal Communication Functions

Impression Formation and Management

Forming and Defining Relationships

Structuring Conversation and Social Interaction

Influence

Emotional

Expression

Nonverbal Communication Channels

Body Communication

Facial Communication

Eye Communication

Touch Communication

Paralanguage and Silence

Spatial Messages

Artifactual Communication

Temporal Communication

Nonverbal Communication and Culture

Culture and Facial Expression

Culture and Colors

Culture and Touch

Culture, Paralanguage, and Silence

Culture and Time

Reviewing

Applying

Experiencing

9. Messages and Conversation

The Conversation Process

Opening

Feedforward

Business

Feedback

Closing

Conversational Management

Initiating Conversations

Maintaining Conversations

Closing

Conversations

Conversational Problems: Prevention and Repair

Preventing Conversational Problems: The Disclaimer

Repairing Conversational Problems: The Excuse

Gossip and the Grapevine

Gossip

The Grapevine

Reviewing

Applying

Experiencing

III. INTERPERSONAL RELATIONSHIPS

10. Universals of Interpersonal Relationships

Characteristics of Interpersonal Relationships

Psychological Data

Explanatory Knowledge

Personally Established

Rules

Stages in Interpersonal Relationships

Contact

Involvement

Intimacy

Deterioration

Repair

Dissolution

Implications of the Model of Relationships

Relationships in a Context of Culture and Technology

Relationships and Culture

Relationships and Technology

Reviewing

Applying

Experiencing

11. Interpersonal Relationships: Growth and Deterioration

Relationship Development

Attraction Theory

Social Exchange Theory

Equity Theory

Relationship Maintenance

Reasons for Maintaining Relationships

Rules for Maintaining Relationships

Communication for Maintaining Relationships

Relationship Deterioration

Causes of Relationship Deterioration

Effects of Relationship Deterioration

Relationship Repair

Interpersonal Repair

Intrapersonal Repair

Relationship Dissolution

Strategies of Disengagement

Dealing with a Breakup

Reviewing

Applying

Experiencing

12. Interpersonal Relationships: Friendship, Love, Family, and Workplace

Friendship

Friendship Types

Friendship and Communication

Friendship, Culture, and Gender

Love

Love Types

Love and Communication

Love, Culture, and Gender

Family

Characteristics of Families

Family Types

Family and Communication

Workplace Relationships

Romantic Relationships

Mentoring Relationships

Networking Relationships

Reviewing

Applying

Experiencing

13. Conflict in Interpersonal Relationships

Principles of Interpersonal Conflict

Conflict Is Inevitable

Conflict Can Have Negative and Positive Effects

Conflict Can Focus on Content and/or Relationship Issues

Conflict Styles Have Consequences

Conflict Is Influenced by Culture

Conflict Management Stages

Define the Conflict

Examine Possible Solutions

Test the Solution

Evaluate the Solution

Accept or Reject the Solution

Conflict Management Strategies

Win-Lose and Win-Win Strategies

Avoidance and Active Fighting Strategies

Force and Talk Strategies

Face-Detracting and Face-Enhancing Strategies

Verbal Aggressiveness and Argumentativeness Strategies

Reviewing

Applying

Experiencing

14. Power in Interpersonal Relationships

Principles of Power

Some People Are More Powerful Than Others

Power Can Be Increased or

Decreased

Power Follows the Principle of Less Interest

Power Has a Cultural Dimension

Power Is Frequently Used Unfairly

Types of Power

Referent Power

Legitimate Power

Expert Power

Information or

Persuasion Power

Reward and Coercive Powers

Communicating Power

Speaking Power

Nonverbal Power

Listening Power

Compliance

Gaining and Compliance Resisting

Empowering Others

Reviewing

Applying

Experiencing

Glossary of Interpersonal Communication Concepts

Glossary of Interpersonal Communication Skills

Bibliography

Index

Credits

Additional information

GOR013462909
9780205484294
0205484298
The Interpersonal Communication Book: International Edition by Joseph A. Devito
Used - Good
Paperback
Pearson Education (US)
2006-01-25
432
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in good condition, but if you are not entirely satisfied please get in touch with us

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