A step-by-step guide on the application of the concepts of planning, controlling and improving to quality leadership. Each concept is accompanied by a series of actions and a time-table for implementation. Case studies of improvements in various companies are also included.
This is a step-by-step guide on the application of the concepts of planning, controlling and improving, the "Juran Trilogy", to quality leadership. Each concept is accompanied by a series of actions, and Juran gives criteria for selective project-by-project improvements and for picking a team to carry them out. The author offers a time-table for their implementation and directs the formation of an ongoing quality council. Case studies of improvements in various companies such as Bethlehem Steel and Florida Power are also included. The author has received many awards including the Second Class of the Order of the Sacred Treasure given by the Emperor of Japan for quality control in Japan.
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Anders Scharp President and CEO, Ab Electrolux In "Juran on Leadership for Quality" I have found all those ingredients that Electrolux found essential for successful quality programs and warning for some approaches which have produced no results. I regret that this book was not available when Electrolux started its quality programs seven years ago. It would have boosted the results.
On Leadership for Quality by Joseph M. Jran
Joseph M. Jran
Used - Very Good
John Wiley & Sons Inc
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