A practical step-by-step approach for improving the software development process within a company, using the Software Engineering Institute's Capability Maturity Model (CMM). The text explains common misconceptions associated with Software Business Improvement and CMM, using real-world examples. The book includes a reference table of key software metrics, which: help the reader evaluate measurements in relation to the functioning of his/her organisation; direct the software development to achieve higher levels of CMM in a timely manner; link measurement techniques to specific KPAs in a practical manner; and improve software process definition and improvement techniques with CMM as a guideline.