About the author
Acknowledgements
Introduction
1 What stress is and is not
Signs of stress
Physiology of stress
Type A and Type B
Stress or strain?
Long-term strain
Stressors in your life
The secret of managing stress: Control
2 Control your physical response to stress
Good posture
Good rest
Good humour
Good energy
Good fuel
A word or two about drugs - the legal ones
Healthy ageing
3 Control your environment
Process
Social connections
Get organised
Your space
Your sensory environment: smells, noise, light and colour
Action
4 Control your time
The OATS Principle
Outcomes
Activities
Time
Schedule
Procrastination
Say NO
Dealing with overwhelm
Celebration
5 Control your attitudes
The iceberg model
Dangerous attitudes and limiting beliefs
Know what you want
From myths to mastery
Asserting yourself
6 Control your mental response to stress
Focus
Optimism
Determination, flexibility and persistence
Gratitude
Self-talk
Breaking the cycle
7 Manage stress at work
Signs and portents
Your responsibility as a manager
How much stress do you cause?
How to not impose stress
Supporting team members with stress
Turning around a stressed work environment
Protecting yourself from stress at work
8 Manage stress caused by change
How change happens in the world
How you are programmed to respond to change
How to cope with the stress of change
More than survival
9 Manage stress caused by conflict
How to recognise escalating conflict
Five approaches to dealing with conflict
Seven-step process for resolving conflict
Mediation and arbitration
10 Help others to manage their stress
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