A jargon-free book, written for directors and secretaries of flat management companies. It provides practical guidance and clear answers to such questions as: What does a director or secretary need to do? What practical financial arrangements should be made? What meetings must be held, minutes taken and records kept? A star-rating system shows which tasks can be performed by the company secretary and when professional advisers should be approached for help. Examples of model letters to residents, AGM agenda and minutes, as well as the most common company forms are included. Jordans' memorandum and articles for relevant flat management companies are included, together for the first time with explanatory notes. This new edition has been extensively revised and updated to take account of recent legislation which introduces major developments affecting leaseholders and managers, including: no fault right-to-manage premises and right-to-enfranchise (acquire freehold); commonhold - the new form of property ownership; and changes in rights and procedures governing such matters as service charges, improvements works, accounting and administrative charges.