Contains many features to aid learning and teaching: Activities and Reflections provide additional ideas for lessons and homework tasks. Case studies and Theory in Practices add the important real-world focus, so you don't have to spend time looking for your own examples. Assessment Zones and Assessment Practices guide learners through internal and external assessment, with practice questions to help them achieve their potential. Ready for Work features at the end of each chapter include guidance from employers explaining what they are looking for from a placement learner and from employees in general. This feature will really help learners prepare for their work placements and brush up on the practical skills employers require.