Name: The Lean Office By Productivity Press Development Team
SKU: 9781563273162
Availability: OutOfStock

The Lean Office Summary

The Lean Office: Collected Practices and Cases by Productivity Press Development Team

The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies.

Highlights include-

Practical, in-depth description of lean implementation, written in a conversational, easy-to-read style

A large quantity of case studies unavailable from any other single source

Responds to your desire for real-world lean office information

The Lean Office Reviews

I recommend the book as a quick read for people who have some familiarity with lean manufacturing but are wondering how they can adapt some of those principles and methods in their non-manufacturing business.
reader testimonial

The book is geared toward mid- and top-level executives, along with operations executives, quality professionals, trainers, and human resource personnel.
reader testimonial

Part I: Focusing on the Customer
1. New Toyota Center Seeking To Make Sales & Marketing Lean
2. Transforming a Service Firm
3. Revamping Design Process Increases Speed and Quality
4. Call Center's Transformation Produces Award for Service
5. New Restaurant Owner Sees His Future in a Lean Lunch
Part II: Improving Flow
6. Ambulance Office Responds To Calls for Improvements
7. Whether Office or Factory, The Same Principles Apply
8. Neither Culture Nor Equipment Stops Postal Transformation
9. Builders Seek to Demolish Inefficiency
Part III: Taking the Right Steps
10. First Steps to Making Your Office Lean
11. 5S Techniques Can Clean Up The Hard Drive of a Computer
12. Simple, Early Wins Help Build Support for Office Lean Efforts
13. Tips for White Collar Kaizens
14. Invoicing and Receiving Receive the Kaizen Treatment
15. Delphi Lean Strategy Evolves To Go Beyond the Shop Floor
16. Improving Flow in an Office Setting
17. Spreadsheets & Data are Tools In Quest for the Lean Office
18. Publisher Makes Key Concepts A Daily Part of Its Newspapers
Citations
Index

Additional information

Sku

GOR004145421

ISBN 13

9781563273162

ISBN 10

1563273160

Title

The Lean Office: Collected Practices and Cases by Productivity Press Development Team

Author

Productivity Press Development Team

Condition

Used - Good

Binding type

Paperback

Publisher

Taylor & Francis Inc

Year published

20050131

Number of pages

128

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in good condition, but if you are not entirely satisfied please get in touch with us

The Lean Office Productivity Press Development Team

The Lean Office by Productivity Press Development Team

The Lean Office Summary

The Lean Office: Collected Practices and Cases by Productivity Press Development Team

The Lean Office Reviews

Table of Contents

Additional information

Customer Reviews - The Lean Office