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Salesforce.com For Dummies Thomas Wong

Salesforce.com For Dummies By Thomas Wong

Salesforce.com For Dummies by Thomas Wong

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£6.60
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Summary

Shows sales people, marketers, and customer service representatives how to harness the power of Salesforce.com to enhance productivity, improve customer relations, and boost sales.

Salesforce.com For Dummies Summary

Salesforce.com For Dummies by Thomas Wong

* Shows sales people, marketers, and customer service representatives how to harness the power of Salesforce.com to enhance productivity, improve customer relations, and boost sales * Salesforce.com, which has more than 147,000 subscribers at 9,800 companies worldwide, won InfoWorld's Best Hosted Application award in 2004 * Covers navigating Salesforce.com, managing leads, understanding customers and competitors, keeping track of contacts, creating a sales forecast, managing users, creating service and support e-mails, working with campaigns, using the report wizard, and more

About Thomas Wong

Tom Wong is a certified salesforce.com consultant and has been involved in more than thirty salesforce.com implementations. He is the founder of Clientology.net, a CRM community Web site.

Table of Contents

Introduction. Part I: Salesforce.com Basics. Chapter 1: Looking Over Salesforce.com. Chapter 2: Navigating Salesforce.com. Chapter 3: Personalizing Your System. Part II: Driving Sales. Chapter 4: Prospecting Leads. Chapter 5: Managing Accounts. Chapter 6: Developing Contacts. Chapter 7: Managing Activities. Chapter 8: Sending E--Mail. Chapter 9: Tracking Opportunities. Chapter 10: Calculating Forecasts. Part III: Optimizing Marketing. Chapter 11: Driving Sales Effectiveness with Documents. Chapter 12: Improving Communication with Standard Templates. Chapter 13: Driving Demand with Campaigns. Chapter 14: Managing Products and Price Books. Part IV: Measuring the Overall Business. Chapter 15: Analyzing Data with Reports. Chapter 16: Seeing the Big Picture with Dashboards. Part V: Designing the Salesforce.com Solution. Chapter 17: Fine--Tuning the Configuration. Chapter 18: Customizing Salesforce.com. Chapter 19: Migrating and Maintaining Your Data. Part VI: The Part of Tens. Chapter 20: Ten Ways to Drive More Productivity. Chapter 21: Ten Keys to a Successful Implementation. Index.

Additional information

GOR003756280
9780764579219
0764579215
Salesforce.com For Dummies by Thomas Wong
Thomas Wong
Used - Very Good
Paperback
John Wiley & Sons Inc
20050128
408
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Salesforce.com For Dummies