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Part 1 Mapping the territory: what is organizational development? a history of organization development; general strategies for effecting change in human systems; toward third-wave managing and consulting; organization development and transformation; estimating the success of OD applications. Part 2 Foundations of organization development and transformation: the field approach - culture and group life as quasi; two-person disputes, intervention theory and method; inter-group problems in organizations; organizational culture; sociotechnical system principles and guidelines - past and present. Part 3 Fundamental interventions: methods for finding out what's going on; operation KPE - developing a new organization; planning procedures/managing interfaces/charting responsibility; when power conflicts trigger team spirit; strategies for improving headquarters-field relations; the confrontation meeting; collateral organization - a new change strategy; survey-guided development - using human resources; managment in organizational change. Part 4 Cutting edge change strategies: successful self-directed teams and planned change - a lot in common; survey guided appreciative inquiry - a case study; inventing the future - search strategies for whole systems improvement; meeting the global competitive challenge -building systems that learn on a large scale; centres of excellence - empowering people to manage change; building a learning organization; teaching smart people how to learn. Part 5 Implementation guidelines and issues: the experience and evolution of trust - implications for cooperation and teamwork; creating readiness for organizational change; defining a political model of organizations; functional roles of group members; choosing the depth of organizational intervention; rules of thumb for change agents; facilitating transformational change. Part 6 Examples and special situations: creating successful organization change; the employee-customer-profit chain at Sears; creating excellence out of crisis - organizational transformation at the Chicago Tribune; organization development in the entrepreneurial firm; are organizational development interventions appropriate in turnaround situations?. Part 7 Challenges and opportunities for the future: empowerment - the emperor's new clothes; ethics and organizational; change; re-engineering the mature organization; managing discontinuities - the emerging challenges; seven practices of successful organizations; from team building to community building; the new agenda for organization development.