What sort of books do you sell?
All the books on our website have been passed on to us by charity shops, book banks and libraries.
These surplus books used to be sent to landfill, but we now re-home and recycle over eighteen thousand metric tonnes of pre-loved books a year.
This creates a true circular economy, benefiting charities, the environment, and of course all the passionate book lovers out there!
What condition will my books be in?
We offer three grades of book – Very Good, Good and Well-Read.
If it’s also an Ex-Library book this will also be listed on the web page.
The detailed description of these grades can be found in our Condition Category Guide.
If a book doesn’t meet our high standards it’s sent for recycling. No book is wasted.
What are your delivery costs?
Standard delivery is absolutely free to customers in the U.K. with varying charges to ship everywhere else in the world.
How long will it take for my book to arrive?
We aim to process and ship your order within 2 working days. Standard shipping should take an additional 5-8 working days.
Do you offer faster shipping rates?
For an additional fee we offer 1st class shipping. This will offer faster delivery times once your order has been processed. Please check our delivery information page for more details.
Can I change my delivery address?
You can change your address at any time during the Checkout Process.
However, because we process requests very quickly, once your order’s been placed it’s no longer possible to change the delivery address.
If you have made a mistake with your order, please contact us as soon as possible and we will try and resolve any issues.
Do you provide an order tracking facility?
We don’t currently have an order tracking facility, but it’s something we’re working on for the future.
Where is my order?
If you have set up an Account the current status of your order is displayed in your Account Dashboard.
You can find this by logging in here.
We will keep you up-to-date by email at every stage of the dispatch process.
If you have placed an order as a Guest the Account Dashboard facility is not available.
We will also keep you up-to-date by email at every stage of the dispatch process.
For more details about our delivery process and timings please visit the Shipping Information page.
If you have any concerns about your order please don’t hesitate to contact us.
What payment methods are available?
We accept payments by PayPal and by all major credit and debit cards excluding American Express.
If I buy more than one item, will be they be shipped at the same time?
We do try to keep orders together, but sometimes to help ensure the quickest possible delivery we’ll split your order into several packages.
What’s your refund policy?
We are happy to refund an item if it is defective, within 30 days of purchase or upon the return of your item.
If you return an item to us and request a refund due to an error on our part we will be happy to pay for the postage cost to return it to us. Please note, if you are requesting a refund based on an issue with condition we kindly ask you to provide a photo in order for us to best advise a suitable resolution.
If you return a book to us because you made a mistake, we will be unable to pay for the return postage.
Unfortunately, we are unable to refund an order that is older than 61 days from the day of purchase.
If you would like to discuss a refund claim please contact us.
We’re happy to help answer any concerns you may have, so please don’t hesitate to get in touch via email or post.
You will find all the details on the Contact Us page.