Free Shipping in the UK on over 5 million books in stock

Frequently Asked Questions


Got a question for us? Let's see if we can help

At World of Books we get thousands of enquiries each day, and want to make it easy for our customers to get answers to their queries as quickly as possible.

Before contacting us, please take a read through our frequently asked questions below. If you feel like your enquiry hasn't been covered and still want to get in touch, please do so by using the contact form at the bottom of this page.

How can we help?

 

Is it safe to order second hand items?

World of Books understand that people may have some concerns about the safety of buying items online in regards to Coronavirus. The information provided by the NHS is “it’s very unlikely it can be spread through things like packages or food”. We are working to fulfil all orders as usual.

 

Payments, refunds & cancellations

What payment methods are available?

We accept payments by PayPal and by all major credit and debit cards (excluding American Express). Provided you have a compatible device or browser we are also able to take payment using Apple Pay or Google Pay.

What is your refund policy?

We are happy to refund an item if it is defective, within 30 days of purchase or upon the return of your item.

If you return an item to us and request a refund due to an error on our part we will be happy to pay for the postage cost to return it to us. Please note, if you are requesting a refund based on an issue with condition we kindly ask you to provide a photo in order for us to best advise a suitable resolution.

If you return a book to us because you made a mistake, we will be unable to pay for the return postage.

Unfortunately, we are unable to refund an order that is older than 61 days from the day of purchase.

If you would like to discuss a refund claim please contact us.

How do I cancel my order?

We can only cancel an order if it hasn't yet been processed by our picking and packing department. Usually items are processed within a matter of hours, so this limits our ability to cancel an order before this time.

You will be able to return the item to us, at your expense, if you no longer require it and we will refund you the value of your item provided it falls within the time period stated on our returns policy.

 

Delivery & Shipping

What are your delivery costs?

Standard delivery is absolutely free to customers in the U.K. with varying charges to ship everywhere else in the world.

How long will it take for my book to arrive?

We aim to process and ship your order within 2 working days. Standard shipping should take an additional 3-7 working days.

If I buy more than one item, will they be delivered at the same time?

We do try to keep orders together, but sometimes - as we may have to fulfil from different warehouses - to help ensure the quickest possible delivery we’ll split your order into several packages.

Do you offer faster shipping?

For an additional fee we offer express shipping. This will offer faster delivery times once your order has been processed - and in many cases will come with faster picking and packing. Please check our Shipping Information page for more details.

Can I change my delivery address?

You can change your address at any time during the Checkout Process.

However, because we process requests very quickly, once your order’s been placed it’s no longer possible to change the delivery address.

If you have made a mistake with your order, please get in touch as soon as possible and we will try and resolve any issues.

Do you provide an order tracking facility?

We don’t currently have an order tracking facility, for all of our orders, however some orders will come with tracking provided. If your order has tracking, it is likely you will receive tracking notifications from our delivery service provider.

Which delivery company do you use?

In the UK your order will be delivered using Royal Mail.

Delivery for international orders will vary by country.

 

Where is my order?

As previously mentioned, we cannot provide full tracking for many of our orders. However we do update the status of your order according to which process it is currently part of in our fulfilment process. You will also be sent emails throughout this process letting you know the progress of your order.

Registered Customers

If you have set up an Account the current status of your order is displayed in your Account Dashboard.

You can find this by logging in here.

Guest Customers

If you have placed an order as a Guest the Account Dashboard facility is not available.

We will also keep you up-to-date by email at every stage of the dispatch process.

For more details about our delivery process and timings please visit the Shipping Information page.

If you have any concerns about your order please don’t hesitate to contact us.

 

Book Sourcing & Conditions

What sort of books do World of Books sell?

World of Books purchases surplus books from either charity shops, book banks or libraries. In addition some of our stock in the UK is purchased via our very own buyback service, Ziffit, where people sell us their books, CDs, DVDs and video games for cash.

These surplus books used to be sent to landfill, but we now re-home and recycle over eighteen thousand metric tonnes of pre-loved books a year.

This creates a true circular economy, benefiting charities, the environment, and of course all the passionate book lovers out there!

What condition will my books be in?

We offer a range of grades on our used books, Like New, Very Good, Good and Well-Read.

The detailed description of these grades can be found in our Book Condition Guide.

If a book doesn’t meet our high standards it’s sent for recycling. No book is wasted.

 

How can I contact World of Books?

We’re happy to help answer any concerns you may have, please use the form below to get in touch with us.

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