Artificial Intelligence for Customer Relationship Management by Boris Galitsky
Chatbots for CRM and Dialogue Management.- Recommendation by Joining a Human Conversation.- Adjusting Chatbot Conversation to User Personality and Mood.- A Virtual Social Promotion Chatbot with Persuasion and Rhetorical Coordination.- Concluding a CRM Session.- Truth, Lie and Hypocrisy.- Reasoning for Resolving Customer Complaints- Concept-based Learning of Complainant's Behavior.- Reasoning and Simulation of Mental Attitudes of a Customer.- CRM Becomes Seriously Ill.- Conclusions.-
Sonic Interactions in Virtual Environments
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Funology
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Whole Body Interaction
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The Technology Acceptance Model
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Design for Flexibility
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Artificial Intelligence for Human Computer Interaction: A Modern Approach
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Web Accessibility
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Visualization of Time-Oriented Data
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Universal Design in Video Games
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Human-Centered Software Engineering
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Global Usability
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A Human-Centered Perspective of Intelligent Personalized Environments and Systems
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Human and Machine Learning
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Modern Statistical Methods for HCI
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Communication Skills for Generative AI
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Radar-Based Human-Computer Interaction
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Cognitive Modeling for Automated Human Performance Evaluation at Scale
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Smart Automotive Mobility
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Macrotask Crowdsourcing
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Advances in Physiological Computing
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Social Robots: Technological, Societal and Ethical Aspects of Human-Robot Interaction
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HCI and Design in the Context of Dementia
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Doing Design Ethnography
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Social Interaction, Globalization and Computer-Aided Analysis
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Virtual Taste and Smell Technologies for Multisensory Internet and Virtual Reality
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Online Worlds: Convergence of the Real and the Virtual
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Pen-and-Paper User Interfaces
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Primitive Interaction Design
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Researching Learning in Virtual Worlds
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HCI and User-Experience Design
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User-Centered Interaction Design Patterns for Interactive Digital Television Applications
Dr. Boris Galitsky has contributed linguistic and machine learning technologies to Silicon Valley startups for the last 25 years, as well as eBay and Oracle, where he is currently an architect of a digital assistant project. An author of two computer science books, 150+ publications and 15+ patents, he is now researching how discourse analysis improves search relevance and supports dialogue management. In his previous book, Dr. Galitsky presented a foundation of autistic reasoning which shed a light on how chatbots should facilitate conversations. Boris is an Apache committer to OpenNLP where he created the OpenNLP.Similarity component that is a basis for chatbot development.
| SKU | Unavailable |
| ISBN 13 | 9783030616434 |
| ISBN 10 | 3030616436 |
| Title | Artificial Intelligence for Customer Relationship Management |
| Author | Boris Galitsky |
| Series | Human-Computer Interaction Ser |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Springer Nature Switzerland AG |
| Year published | 2021-12-24 |
| Number of pages | 463 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |