Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli

Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

SKU	Unavailable
ISBN 13
Title	Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Author	Joseph Michelli
Condition	Unavailable
Binding Type
Publisher
Year published
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.