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Command Performance by John E Martin

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Part of Harvard Business Review Book Series series

Summary

Provides insights of leading business thinkers and executives on delivery service to customers. They explore various aspects of developing a service strategy and implementing it effectively. First-person accounts and profiles of individual firms provide lessons from the field.

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Command Performance by John E Martin

Provides insights of leading business thinkers and executives on delivery service to customers. They explore various aspects of developing a service strategy and implementing it effectively. First-person accounts and profiles of individual firms provide lessons from the field.

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SKU Unavailable
ISBN 13 9780875845623
ISBN 10 0875845622
Title Command Performance
Author John E Martin
Series Harvard Business Review Book Series
Condition Unavailable
Binding Type Hardback
Publisher Harvard Business Review Press
Year published 1994-07-01
Number of pages 256
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

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