Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Summary
The feel-good place to buy books
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System by Joseph Michelli
The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get the same results
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling The Starbucks Experience, he has appeared on The Glenn Beck Show and CNBC’s On the Money.
| SKU | Unavailable |
| ISBN 13 | 9780071773546 |
| ISBN 10 | 0071773541 |
| Title | Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System |
| Author | Joseph Michelli |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | McGraw-Hill Education - Europe |
| Year published | 2011-06-16 |
| Number of pages | 320 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |