Reference and Information Services by Kay Ann Cassell
From the ongoing flood of misinformation to the swift changes occasioned by the pandemic, a myriad of factors is spurring our profession to rethink reference services. Luckily, this classic text is back in a newly overhauled edition that thoughtfully addresses the evolving reference landscape. Designed to complement every introductory library reference course, Cassell and Hiremath's book also serves as the perfect resource to guide current practitioners in their day-to-day work. It teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and experts, this thoroughly updated text presents chapters covering fundamental concepts, major reference sources, and special topics while also offering fresh insights on timely issues, including- a basic template for the skills required and expectations demanded of the reference librarian;
- the pandemic's effect on reference services and how the ingenuity employed by libraries in providing remote and virtual reference is here to stay;
- a new chapter dedicated to health information, with a special focus on health equity and information sources;
- selecting and evaluating reference materials, with strategies for keeping up to date;
- a heightened emphasis on techniques for evaluating sources for misinformation and ways to give library users the tools to discern facts vs. "fake facts";
- reference as programming, readers' advisory services, developmentally appropriate material for children and young adults, and information literacy;
- evidence-based guidance on handling microaggressions in reference interactions, featuring discussions of cultural humility and competence alongside recommended resources on implicit bias;
- managing, assessing, and improving reference services; and
- the future of information and reference services, encapsulating existing models, materials, and services to project possible evolutions in the dynamic world of reference
Kay Ann Cassell is an adjunct professor in the Department of Library and Information Science at Rutgers University, where she teaches courses in reference and information services, collection development, and public libraries. She's worked in both public and university libraries. She has served as the director of the Bethlehem (NY) Public Library, the Huntington (NY) Public Library, the New School for Social Research library, and the New York Public Library's associate director for collections and services. She managed the development of reference services, collections, programs, and services for all NYPL branches as associate director of collections and services. She has also worked for the New Jersey State Library and the Westchester Library System as a public library services coordinator. Kay Ann Cassell is the author of Managing Reference Today and the coauthor of Reference and Information Services, an Introduction.
| SKU | Unavailable |
| ISBN 13 | 9780838937334 |
| ISBN 10 | 0838937330 |
| Title | Reference and Information Services |
| Author | Kay Ann Cassell |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | ALA Neal-Schuman |
| Year published | 2022-12-19 |
| Number of pages | 536 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |