The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Summary
The feel-good place to buy books
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW by Joseph Michelli
Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership success
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling The Starbucks Experience, he has appeared on The Glenn Beck Show and CNBC’s On the Money.
| SKU | Unavailable |
| ISBN 13 | 9780071749589 |
| ISBN 10 | 0071749586 |
| Title | The Zappos Experience: 5 Principles to Inspire, Engage, and WOW |
| Author | Joseph Michelli |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | McGraw-Hill Education - Europe |
| Year published | 2011-11-16 |
| Number of pages | 320 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |