The Best Service is No Service by Bill Price

The Best Service is No Service by Bill Price

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

"admirably straightforward book… refreshingly no-nonsense"(Financial Times , Thursday 27th March 2008)

Bill Price is president of Driva Solutions, the North American arm of LimeBridge, a customer service consultancy whose clients include Dell, Hyatt, McDonald’s, Microsoft, and TiVo. Prior to founding Driva Solutions, Bill was Amazon.com’s first vice president of Global Customer Service, a vice president at MCI, and a senior consultant with McKinsey & Company. A frequent keynote speaker, Price has written numerous articles and white papers.

David Jaffe is consulting director of Australia’s leading customer experience improvement company and helps major corporations improve the service and sales that they deliver.

SKU	Unavailable
ISBN 13	9780470189085
ISBN 10	0470189088
Title	The Best Service is No Service
Author	Bill Price
Condition	Unavailable
Binding Type	Hardback
Publisher	John Wiley & Sons Inc
Year published	2008-04-09
Number of pages	336
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.