Brilliant Customer Service by Debra Stevens
Keep them coming back for more
Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy.
BRILLIANT OUTCOMES
· Identify your customers real needs and how best to meet them
· Build trust and long term loyalty with your customers to stay ahead of the competition
· Make sure you are remembered and recommended
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Brilliant Coaching
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Brilliant Coaching 2e
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Brilliant Project Management
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Brilliant Employability Skills
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Brilliant Passing Numerical Reasoning Tests
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Change Your Life with Positive Psychology
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How to Write a Brilliant CV
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Brilliant Checklists for Project Managers
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Brilliant Answers to Tough Interview Questions
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Brilliant Passing Verbal Reasoning Tests
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Brilliant Budgets and Forecasts
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Brilliant Career Coach
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Brilliant Business Writing
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The Business Model Book, The
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Cognitive Behavioural Therapy
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Brilliant Interview
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Brilliant Coaching 4e: Become a manager who can coach
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Brilliant Presentation
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How to Succeed in any Interview
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Brilliant Decision Making
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Brilliant Networking
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Brilliant Numeracy Tests
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Brilliant Verbal Reasoning Tests
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Brilliant Accounting
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How To Be REALLY Productive
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Brilliant Selling
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Brilliant Copywriting
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Brilliant Project Leader
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Brilliant NLP
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Brilliant Selling 2nd edn
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Brilliant Communication Skills
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Brilliant Tactics to Pass Aptitude Tests
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Brilliant Teams
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Brilliant NLP Workbook
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Understanding Body Language
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Brilliant Start-Up
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How to Influence in any situation
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Improve your speed reading skills
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Brilliant Checklists for Managers
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How to be a Brilliant Manager
Debra Stevens is a trainer, coach, mentor key note speaker and founder of Sold Out Trainers (www.soldout-trainers.com). She has 25 years of experience in delivering high impact experiential training solutions to many top companies throughout the UK, Europe,
Asia and the USA, including Debenhams, Stena Ferries and Royal Caribbean Cruises. Debra brings her extensive knowledge of customer service training to give readers a practical common sense approach to improving their results.
| SKU | Unavailable |
| ISBN 13 | 9780273738077 |
| ISBN 10 | 0273738070 |
| Title | Brilliant Customer Service |
| Author | Debra Stevens |
| Series | Brilliant Business |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Pearson Education Limited |
| Year published | 2010-10-28 |
| Number of pages | 216 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |