Difficult Conversations by Douglas Stone

Difficult Conversations by Douglas Stone

The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving

Sheila Heen is a Founder of Triad Consulting and a faculty member at Harvard Law School. She is a co-author of two New York Times bestsellers, Thanks for the Feedback (with Douglas Stone) and Difficult Conversations: How to Discuss What Matters Most (1999, with Douglas Stone and Bruce Patton). She grew up in Nebraska in the Evangelical Free church and now lives in a farmhouse in New England with her husband and three children. Elaine Lin is a Senior Consultant with Triad Consulting, and a graduate of Harvard Law School. She works with clients around the world to develop communication and conflict management skills. She grew up in a non-denominational bilingual church in the San Francisco Bay Area, has been part of church communities on three continents, and has a passion for genuine fellowship.

SKU	Unavailable
ISBN 13	9780143118442
ISBN 10	0143118447
Title	Difficult Conversations
Author	Douglas Stone
Condition	Unavailable
Binding Type	Paperback
Publisher	Penguin Putnam Inc
Year published	2010-11-02
Number of pages	352
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.