Handbook of Service Science by Paul P Maglio
As the service sector expands, a new science of service is emerging, one that is dedicated to encouraging service innovation. This handbook takes the first major steps to clarifying the definition, role, and future of this nascent field.-
Case Studies in Service Innovation
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Cloud Computing and Services Science
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Fundamentals of Service Systems
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Handbook of Service Science, Volume II
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Global Perspectives on Service Science: Japan
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Knowledge Services Management
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Engineering and Management of Data Centers
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Service Science, Management and Engineering
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Service Systems Implementation
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Service Design and Delivery
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The Science of Service Systems
From the reviews:
“This handbook can be considered as an ultimate handbook of service research that one should read and have… this is an easy-to-read book that provides a rich set of both strong theoretical background and industry evidence of the relatively new and dynamically emerging approach of SSMED for studying service. … the book is ideal to both new and mature researchers in the field of service research. … a useful reading for researchers, academics, and professionals involved and interested in service research.” (Marianna Sigala, Journal of Consumer Marketing, Vol. 28 (5), 2011)| SKU | Unavailable |
| ISBN 13 | 9781441916273 |
| ISBN 10 | 144191627X |
| Title | Handbook of Service Science |
| Author | Paul P Maglio |
| Series | Service Science: Research And Innovations In The Service Economy |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | Springer-Verlag New York Inc. |
| Year published | 2010-05-04 |
| Number of pages | 758 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |