Knowledge Services Management by Peter K Mills
Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities.-
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From the reviews:
“The aim of this book is to analyse the fundamentals of designing knowledge service organisations both at an individual staff and organisation-wide level… this is an easy-to-read book that provides a rich set of both theoretical background and industry evidence of the strategies for designing, managing, and controlling the labour as well as the workspace of knowledge services firms. … The book constitutes a useful reading for researchers-academics, high level students, and professionals involved and interested in the management of knowledge services.” (Marianna Sigala, Journal of Product and Brand Management, Vol. 20 (1), 2011)| SKU | Unavailable |
| ISBN 13 | 9781461424543 |
| ISBN 10 | 1461424542 |
| Title | Knowledge Services Management |
| Author | Peter K Mills |
| Series | Service Science: Research And Innovations In The Service Economy |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Springer-Verlag New York Inc. |
| Year published | 2012-02-25 |
| Number of pages | 189 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |