Service Design and Delivery by Mairi Macintyre
While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.-
Case Studies in Service Innovation
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Cloud Computing and Services Science
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Fundamentals of Service Systems
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Handbook of Service Science, Volume II
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Global Perspectives on Service Science: Japan
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Knowledge Services Management
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Engineering and Management of Data Centers
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Service Science, Management and Engineering
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Service Systems Implementation
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The Science of Service Systems
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Handbook of Service Science
From the reviews:
“This book is for … organization that wants to design customer-centric service delivery… This book moves to a new level, describing in detail the elements of the emerging discipline of service science. It is an outstanding contribution to the field, and should be required reading for marketing and operations leaders for organizations.” (Ernest Hughes, ACM Computing Reviews, June, 2011)
| SKU | Unavailable |
| ISBN 13 | 9781461428565 |
| ISBN 10 | 1461428564 |
| Title | Service Design and Delivery |
| Author | Mairi Macintyre |
| Series | Service Science: Research And Innovations In The Service Economy |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Springer-Verlag New York Inc. |
| Year published | 2013-05-28 |
| Number of pages | 170 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |