Never Split the Difference by Chris Voss

Never Split the Difference by Chris Voss

A NEW YORK TIMES BESTSELLER

A WALL STREET JOURNAL BESTSELLER

"This book blew my mind. It's a riveting read, full of instantly actionable advice-not just for high-stakes situations, but also for handling everyday conflicts at work and at home." --Adam Grant, author of Think Again

This international bestseller, with more than 5 million copies sold, offers a field-tested approach to high-stakes negotiations--whether in the boardroom, in your community, or at home.

Life is a series of negotiations, and essential negotiation skills are at the heart of collaboration--whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools for effective persuasion in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of tactical empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or conflict resolution scenario. This book is a masterclass in influencing others, no matter the circumstances.

After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the communication skills that matter most when it comes to achieving your goals in both your professional and personal life.

Step-by-step, Voss show you how to:

• Establish Rapport
• Create Trust with Tactical Empathy
• Gain the Permission to Persuade
• Shape What Is Fair
• Calibrate Questions
• Transform Conflict into Collaboration
• Spot Liars
• Create Breakthroughs by Revealing the Unknown Unknowns

Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home with proven negotiating strategies.

KEITH FERRAZZI is founder and CEO of the training and consulting company Ferrazzi Greenlight and a contributor to Inc., the Wall Street Journal, and Harvard Business Review. Earlier in his career, he was CMO of Deloitte Consulting and at Starwood Hotels and Resorts, and CEO of YaYa Media. He lives in Los Angeles.
TAHL RAZ is an editor at Fortune Small Business. He's written for Inc. magazine, the Jerusalem Post, the San Francisco Chronicle, and GQ. Raz lives in New York City.

SKU	Unavailable
ISBN 13	9780062407801
ISBN 10	0062407805
Title	Never Split the Difference
Author	Chris Voss
Condition	Unavailable
Binding Type	Hardback
Publisher	Harper Business
Year published	2016-05-17
Number of pages	288
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.