Noise by Daniel Kahneman

Noise by Daniel Kahneman

From the Nobel Prize-winning author of Thinking, Fast and Slow and the coauthor of Nudge, a revolutionary exploration of why people make bad judgments and how to make better ones--a tour de force (New York Times).

Imagine that two doctors in the same city give different diagnoses to identical patients--or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants--or that when a company is handling customer complaints, the resolution depends on who happens to answer the phone. Now imagine that the same doctor, the same judge, the same interviewer, or the same customer service agent makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical.

In Noise, Daniel Kahneman, Olivier Sibony, and Cass R. Sunstein show the detrimental effects of noise in many fields, including medicine, law, economic forecasting, forensic science, bail, child protection, strategy, performance reviews, and personnel selection. Wherever there is judgment, there is noise. Yet, most of the time, individuals and organizations alike are unaware of it. They neglect noise. With a few simple remedies, people can reduce both noise and bias, and so make far better decisions.

Packed with original ideas, and offering the same kinds of research-based insights that made Thinking, Fast and Slow and Nudge groundbreaking New York Times bestsellers, Noise explains how and why humans are so susceptible to noise in judgment--and what we can do about it.

DANIEL KAHNEMAN is Eugene Higgins Professor of Psychology and professor of public affairs at Princeton University. ED DIENER is professor of psychology at the University of Illinois, Urbana-Champaign. NORBERT SCHWARZ is professor of psychology at the University of Michigan, Ann Arbor, and senior research scientist at the Survey Research Center and the Research Center for Group Dynamics of Michigan's Institute for Social Research.

SKU	Unavailable
ISBN 13	9780316451406
ISBN 10	0316451401
Title	Noise
Author	Daniel Kahneman
Condition	Unavailable
Binding Type	Hardback
Publisher	Little, Brown Spark
Year published	2021-05-18
Number of pages	464
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note	Unavailable